12 Months Screen Protection Plan for iPhone – Sangeetha Mobiles

Screen Protection Plan for iPhone – (12 Months) – Sangeetha

Screen Protection Plan (“Plan”)

  1. The Plan

    This accidental screen damage protection and service contract governs the support process for screen (also referred to as display, touch screen, touch panel) damages for Apple iPhones (“Covered Device”) sold by Sangeetha Mobiles (“Authorised Channel”) channels in India & in in its original packaging as approved by Apple India Private Limited (“Apple”) and purchased by an eligible Customer.. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in an unboxed condition.

  2. Plan Coverage Duration
    1. Coverage begins when you (“Customer”, who is the User of the Covered Device) register your Covered Device for the Plan and ends on completion of Twelve months from date of purchase of the Covered Device (“Coverage Period”)
    2. This Plan can be purchased only within 7 calendar days of the original purchase of the Covered Device, and subject to the Covered Device being in its perfect working condition
    3. To register for the Plan and obtain your Plan Confirmation, download Servify Mobile Application (“Servify App”) from Google Play Store and register your Covered Device for the Plan with the Activation Code sent to you and complete the registration formalities as mentioned in the App. The registration has to be completed within 7calendar days of purchase of the device
    4. The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Covered Device, the proof of your identity provided at the time of raising a Screen Damage Repair Request, the indemnification you provide about the working condition of the Covered Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan
    5. The Screen damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s warranty
  3. Coverage Details
    1. Customer

      The purchaser of the Covered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Covered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Covered Device

  4. Covered Value

    Maximum Benefits Value is equivalent to the one time cost incurred for screen replacement, during the Plan Period. Only one Screen Damage Repair Request per Device is allowed during the Plan Period. The Beneficiary has to pay a Claim Processing fee of INR 999/- in case of repair during any claim event. Any other repairs during the Plan Period or all subsequent repair requests shall be considered as paid repairs only, and the Customer is liable to make payments for such repair requests if undertaken through Servify. In no instance if the Customer chooses not to get the screen damage repaired or willing to pay the differential amount applicable for the repair, Servify will refund the Benefits Value to the Customer

    1. Beyond Economic Repairs (BER)

      If the repair cost of the Covered Device is more than the Covered Value of the Covered Device, then the repair request will be determined as Beyond Economic Repairs (BER). In case of BER, the applicable eligible amount will be returned to you as settlement subject to you returning the original Covered Device along with its original accessories to Servify. In case the accessories along with the original box are not received by Servify, there will be a deduction of Rs 1999/- from the final settlement amount (including Rs 999 of the Claim Processing Fee)

    2. Scope of Coverage

      Provided the Covered Device is handed over to Servify or its authorized channels in its entirety during the Screen Damage Repair Request Process & that you have submitted the documents as desired under the Plan and have purchased the Covered Device from an Authorised Channels, the following conditions would be covered

      If the Covered Device:

      1. Suffers accidental physical damage and/or such damage that impairs the normal usage of the Covered Device
      2. Suffers damage due to riot, strike & malicious damage.
    3. Exclusions

      The Plan will not cover:

      1. Any Screen Damage Repair Request reported within 2 days of registering with this Plan or purchase of the Covered Device
      2. If the Plan has been purchased more than 7 days from the purchase of the Covered device
      3. Any loss under mysterious circumstances including lost or stolen
      4. Loss arising before or after Coverage Period
      5. Any loss or damage due to hire or loan of the Covered Device to a third party or if ownership is transferred
      6. Any damages occurred to the Covered Device prior to the registration for the Plan
      7. Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
      8. Consequential loss of any kind or description including wear & tear, manufacturing defects
      9. Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
      10. Loss or damage covered by supplier, dealer or manufacturer’s limited warranty
      11. Any loss affecting to SIM card and any ancillary products even if Covered Device results into complete stoppage of working
      12. Damage caused by (a) a product/accessory that is not the Covered Device, (b) operating the Covered Device outside the permitted or intended uses described in the original manufacturer warranty of the Device, or (c) service (including upgrades and expansions) performed by anyone who is not an Apple Authorized Service Provider, or any failure/damage caused outside the Indian territory AASP Covered Device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the original manufacturer of the device
      13. Covered Device that has been stolen
      14. Cosmetic damage to the Covered Device including but not limited to scratches, dents and broken plastic on ports
      15. Defects caused by normal wear and tear or otherwise due to normal aging of the product
      16. Issues that could be resolved by upgrading software to the then current version
      17. Third-party products or their effects on or interactions with the Covered Device or the software
      18. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Covered Device
      19. Damage to, or loss of any software or data residing or recorded on the Covered Device
      20. Recovery and reinstallation of software programs and user data are not covered under this Plan
      21. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
      22. Damaged device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.
  5. Special Exclusions

    Servify shall not be liable in respect of loss or damage to Covered Device relating to or caused due to the following:

    1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Covered Device
    2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage and which is not covered within the manufacturer’s warranty
    3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
    4. Loss due to the Covered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
    5. Loss due to deterioration or wearing away or wearing out of any part of the Covered Device that is caused due to or naturally resulting from its normal use or exposure
    6. Servify shall not be liable for any loss or damage claim if:
      1. the user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Covered Device and/or
      2. the Plan is purchased for the Covered Device after 7 calendar days from the date of purchase of the Covered Device
      3. if the mandatory registration of the Covered Device is not completed by installing the Servify App on the same Covered Device and completing the initial registration obligations within 7 (seven) calendar days of purchase of the Plan
      4. Due to the inability of the Customer to submit either of the Screen Damage Repair Request processing documents or supporting documents required for processing the request
    7. The Plan shall also not cover a loss:
      1. For compensation towards damage, if the said Screen Damage Repair Request has already been availed once
      2. Due to the inability of the Customer to submit any registration or Screen Damage Repair Request related documents in order to process the same by Servify
      3. The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or the Device
      4. In any action, suit or other proceedings where Servify alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Customer
  6. Plan Registration Process

    You are mandatorily required to download the Servify App within 7 days of original purchase of the Device, register for the Plan by entering the Activation Code sent to you by Servify and update the details of your purchase of the Covered Device if desired by Servify, and any other details desired by Servify. You may get an automated communication of confirmation of your registration on completing the registration formalities. Servify may deny any coverage or support (i) if the registration is not done as per the above requirements; (ii) if any damage or loss has occurred to the Covered Device prior to completing the mandatory registration; or (iii) the damage has occurred within the first 2 calendar days of registering this Plan (“Ineligible Period”)

  7. Screen Damage Repair Request Process

    In the event of damage to the Covered Device, you (Device) are required to:

    1. Immediately (Not later than 72 Hours from the time of the damage) inform Servify through the Servify App or Servify Consumer Portal (https://servify.in)
    2. Submit all request related documents including but not limited to the purchase invoice of the Covered Device and Photo ID Proof of the Customer and any other document as mentioned in the Servify App at the time of raising the Screen Damage Repair Request
    3. Do note that the Screen Damage Protection Plan is available only if the Device has purchased the plan within 7 Days of device purchase
    4. The Customer will not handover the Device for repairs at any service center or point of sales, until confirmed by Servify and a valid Screen Damage Repair Request is registered with Servify as per the process defined hereinabove. It is expressly stated that Servify will not be held responsible for fulfilling any repair requests where the device is handed over to a service center or Apple Authorized Service Provider (AASP) by Customer before the approval from Servify; and any liabilities arising out of such repair requests before the in-principal approval from Servify will be solely handled by the Customer at their own expense.
  8. Screen Damage Repair Request Fulfilment Process
    1. Servify provides Pickup/Drop off (“PUDO”) service during an eligible Screen Damage Repair Request of the Device in select locations, and for the rest the Customer may visit the nearest Apple Authorized Service Provider (AASP) as directed by Servify via its communication channels once such Screen Damage Repair Request has been approved by Servify in-principle, and in writing or via the Servify Platform or on a voice call on the Customer’s registered number. Screen Damage Repair will be performed only at the AASP after verification of the entitlement and validity of the Plan. Once the Customer is notified & that the service is complete, Customer will be notified via the Servify Platform and/or through written communication. The repaired or replaced Device will be delivered to the address provided by the Customer if PUDO service is opted by Customer. In case where the Customer has visited the AASP for Screen Damage Repair Request after the approval from Servify, the Customer may collect the Device post repair or replacement on their own within the stipulated time as per the Apple service policies.
    2. Servify reserves the right to change the method by which they may provide repair service to you, and your Covered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in.
    3. Issue, if any, found post receiving the repaired/replaced handset, should be reported within 48 hrs. of the delivery to Servify
  9. Your Responsibilities

    To receive service or support under the Plan, you agree to comply with the following:

    1. Provide a copy of your Covered Device’s original proof of purchase at the time of raising a Screen Damage Repair Request
    2. Provide information about the reasons and causes of the damage to the Covered Device
    3. Provide identity proof if requested by Servify (at the time of raising a Screen Damage Repair Request) to verify the User of the Device, on which Plan is activated
    4. Respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, actions taken before the Covered Device experienced the damage and steps taken to avoid the damage
    5. Follow instructions Servify gives you, including but not limited to refraining from sending Covered Device that is not subject to damage protection as per the Plan and packing the Covered Device in accordance with shipping instructions as per the Plan
    6. Make sure to backup software and data residing on the Covered Device. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE, SERVIFY OR THE AASPAASP MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or AASP may return your Covered Device after the service event subject to applicable updates. Servify or the AASP may install latest software updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Covered Device may not be compatible or work with the Covered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords.
    7. You will update all the new versions available for the Servify App from time to time and not delete the Servify App from the Covered Device, failing which the Coverage may stand invalid and you might be asked to download the Servify App again, and the condition of the Covered Device may be determined at your costs before enabling your entitlement towards the coverage of the Covered Device
  10. Depreciation Matrix

    There is no depreciation applicable on the Covered Device under this Plan.

  11. Limitation Of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE CURRENT MARKET VALUE OF THE COVERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED DEVICE OR SUPPLY OF THE SERVICE

  12. Transfer of Plan

    The transfer of ownership of the Plan for the Covered Device from the Device to another party will render the Plan & its Coverage null and void

  13. General Terms
    1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
    2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
    3. You are not required to perform preventative maintenance on the Covered Device to receive service under the Plan, but update the Servify App from time to time whenever there is a new version available on the Google Play Store or as advised on https://servify.in
    4. This Plan is offered and valid only if you are making a purchase in India and using in India
    5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law
    6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
    7. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as
      support@servify.tech
    8. The terms of the Plan, including the original sales receipt of the Covered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
    9. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms
    10. There is no informal dispute settlement process available under this Plan
    11. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
    12. These terms and conditions shall be governed by and construed under the laws of India
    13. These terms and conditions do not affect your statutory rights as a consumer
    14. Servify reserves the right, at its discretion, to change or modify, the terms of this Plan
  14. Support Contact Details:
    1. Servify Customer Service Number: 1 800 123 333 888 (Mon-Sun, 9am-9pm)
    2. Servify Customer Service Email ID:support@servify.tech